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Due to COVID-19, our delivery is taking a little longer than normal.  We aim for delivery to be within 5-7 working days of your order being placed.

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Useful Information

Sometimes you just need to know more.  Here is some useful info to help with those unanswered questions you might have.  If you still need some assistance use our live chat facility or pop us an email

Delivery Info

Due to COVID-19, our deliveries are taking a little longer than expected.  We aim to get your order to you within 5-7 working days.

Visit our Delivery Information Page for more details.

Returns and Exchanges

 

  • When ordering from Online Flooring Store via this website or any website orders over the phone you have a right to cancel and return your order up to 14 days after receiving your order.
  • Some products are excluded from this policy for example items which are cut to your bespoke size. If orders that are bespoke size are refused at the delivery stage your refund will be subject to a 15% cutting and return delivery charge.
  • Please note you will be responsible for the organization and cost of returning the item(s) to us. All items must be returned in the same packaging and condition in which they were received by you.
  • In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s) and we will arrange for the faulty or damaged goods to be collected and replaced. Unfortunately, if any ordered item is removed from its original condition (for example cut and fitted) we will be unable to replace the item(s).
  • Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may, therefore, supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 14-day money-back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Our Full terms and conditions are available here

 

Payment

  1. We take payment via Square and paypal, who process your credit/debit cards, at the time that we receive your order.
  2. Goods are subject to availability. In the event that we are unable to supply the goods ordered, we will inform you of this as soon as possible.
  3. To ensure that your PayPal account is not being used without your consent, we only deliver to your address verified by PayPal.
  4. The price you pay is the price displayed on the product page of this website for your specified size(s) at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
  5. Ownership to any products you order with Online Flooring Store Ltd. shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
  6. All prices are shown in £ sterling and include VAT (where applicable) at the current rates and exclude delivery charges calculated later from your Postcode during ordering unless expressly stated otherwise.